Data Deletion

If you messaged a business on Instagram, Facebook Messenger, or WhatsApp and our assistant took part in the conversation, you can ask us to delete the data from it in either of two ways.

Reply in the same chat with the words DELETE MY DATA. The request is logged automatically and routed to us.

Or email hello@nexiumlabs.io with the subject "Data deletion request". Tell us which business you messaged, the platform (Instagram, Messenger, or WhatsApp), and your profile name or phone number, so that we can find the right records. We will not ask for passwords or payment details.

A business using Nexium Pilot can disconnect an Instagram account, Facebook Page, or WhatsApp number at any time from the channel settings in the dashboard. Disconnecting deletes the stored access token for that channel and stops all processing of messages from it.

To delete the data of a disconnected channel, or to close your whole account and delete everything we hold for it, email hello@nexiumlabs.io with the subject "Data deletion request" from the email address on your account.

If you contacted us through the website or are a client, email hello@nexiumlabs.io with the subject "Data deletion request" and tell us the email address you used.

After we verify the request, we delete the conversation history, message content, profile name, phone number or platform-scoped ID, conversation state, and contact record that relate to you. For a business account we also delete connected-channel details and access tokens, and the business's stored catalog and conversation data. We ask our sub-processors to delete their copies as well.

We may keep a minimal record where the law requires it, for example a transaction record needed for tax or accounting. If that applies, we will tell you what we are keeping and why.

Where the data belongs to a service we run for a client or for a Nexium Pilot business, that business is the controller of the conversation. We will carry out the deletion on its instruction and confirm to you when it is done.

We acknowledge a request within 2 business days and complete the deletion, including at our sub-processors, normally within 30 days. If we need more time or cannot complete the request in full, we will tell you why.

Data held by Meta on Instagram, Facebook, or WhatsApp themselves is governed by Meta's own controls and policies. Deleting it there is separate from deleting it with us.

When we receive your request, we give you a confirmation code, in the chat where you sent DELETE MY DATA or in our email reply. Quote the code when you write to hello@nexiumlabs.io to check the status of your request. When the deletion is finished we confirm it to you.

NexiumLabs Limited (RC 9416421), 43 Prince Fadina, Olodi Apapa, Lagos State, Nigeria. Email hello@nexiumlabs.io. Data protection contact: Collins Ezeokeke, Director, collins@nexiumlabs.io.