A commerce platform for small businesses and stores, with an AI assistant, Pilot, that answers your customers on Instagram, Facebook Messenger and WhatsApp.
When a customer messages a connected account, Pilot can reply in the same chat. Pilot only responds to customers who message the business first.
MessagingReplies are limited to the business's own catalog, orders and policies. Pilot is not meant to answer from anything else.
Grounded AIA customer can ask for a person at any time, and the business can take over a conversation. Pilot is an assistant, not a replacement for the team.
HandoffA business logs in with Meta and authorises access to its own Instagram, Page or WhatsApp number. Access tokens are encrypted at rest, and the business can disconnect a channel at any time.
Your accountsBusinesses are required to tell their customers that an AI assistant may reply, in line with Meta's platform rules.
TransparencyStorefront, catalog and orders sit alongside the assistant so that what Pilot says matches what the business actually sells.
CommerceNexium Pilot is being built for small businesses and stores, starting in Nigeria. It combines the tools a business needs to sell, a storefront, catalog and orders, with an AI assistant called Pilot. A business connects its own Instagram, Facebook Page and WhatsApp number by logging in and authorising access. Pilot then helps answer that business's customers, using only the business's own catalog, orders and policies, and hands the conversation to a person whenever the customer or the business wants. Nexium Pilot is in development and early access. It has not launched.
Small businesses
Owner-run businesses that take enquiries and orders through chat and want help keeping up.
Online stores
Stores that sell through a catalog and need customers' questions about products and orders answered.
Social sellers
Businesses that already sell through Instagram, Facebook and WhatsApp. Nigeria first.
Nexium Pilot is in development and early access. Tell us about your business and we will reach out personally when a place opens.
What happens next
— We read every submission personally.
— Your problem description goes directly into our product roadmap.
— You'll hear back within 24 hours — a real reply.
Startup, team, or enterprise — build something new, improve what exists, or run on our products. We ship in weeks, not quarters.
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